Frequently Asked Questions
Ordering & Payment
How do I place an order?
Browse our shop, add items to your cart, and proceed to checkout. Fill in your shipping information and complete your order.
What payment methods do you accept?
We accept all major credit cards and secure online payment methods.
Shipping & Delivery
How long does shipping take?
Standard shipping typically takes 3-7 business days within Israel. You will receive a tracking number once your order ships.
Do you ship internationally?
Currently, we only ship within Israel. International shipping may be available in the future.
What are the shipping costs?
Shipping costs ₪25 for orders under ₪200. Orders over ₪200 receive free shipping!
Returns & Refunds
What is your return policy?
We accept returns within 14 days of delivery. Items must be unused and in original packaging.
How do I return an item?
Contact us through our contact form with your order number, and we'll provide return instructions.
Product Information
Are your products authentic?
Yes, all products sold on void-shift are 100% authentic and sourced from authorized distributors.
Do you offer warranties?
All products come with manufacturer warranties. Warranty details are provided with each product.
Contact & Support
How can I contact customer support?
You can reach us through our contact form. We typically respond within 24 hours.
Can I change or cancel my order?
Please contact us immediately after placing your order. We'll do our best to accommodate changes before shipping.